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Episode 13 · 1 year ago

EP13: How to create a winning culture within your team

ABOUT THIS EPISODE

How many times have you had a team that has performed great and then all of a sudden it seems they just "stop" being awesome? 

How do you turn that team around to the winning ways?

How do you turn people into winners right off the bat?

These are the questions we explore in the latest episode of the best podcast ever. In our production room. Yeah. 

HIGUYS betbruse here, what's going on, besomething hehebody can't keep ha tochange a little bit, can't keep saying: what's up wat up, what's up Thyeyeu're,never going to get what up Ou sh, I think it's going to be an old jobebut anyway. So what are we talking about tonight tonight after a few caledoverages? I think that we should be talking alitt about. You know how to turn the corner when you're not having a greatmonth quarter. Half a year year, life sursure, it's ve funny, but ill have 'cause.It's painful, well, yeah Ark! So, Oh, I sure I guess I can relate to those everybody can and most recently.Unfortunately, if I say that loudly means it happendbut y there was a rough rough month behind behind. Tell me more please now hell no illknow. I have a lot of scars, a los cars, but the thing is t. This iswhat I was trying to say. Is it on one loss or one stumble whateverdoes 'n define? Doesn't it find necessarily what you do,be your teams and how you how you perform? So you know when you, when everybody isexpecting. This might not relate to everybody, butwhen everybody is expecting you to keep winning and winning and you don't for whatever reason thenit come, it becomes so much more...

...painful for everybody involved and you know if you keep exceedinggoals or if you keep underperforming and then you get the people used tounderperforming. There's like you, have performanc improvement plans and allthat Boll Shit, but I I think it's you know it's crucialhow actually the leadership of the company's backing up the teams that are having a rough whatever period. Ithink it's absolutely crucial. I have a couple of things that I canrelate with ye sure I mean there are a couple of situations. I guess the teamsthat are used to winning mhm and then tins that are not used to winning howTho make miners from them. They think there are also situations with peoplethat don't even unders people don't even know if they're wi or not and that's a hugeproblem- that's a huge problem. For example, you have teams that just don'tknow if they're willin or not, because the leadership there again because fromliatershipes, if you don't sit up properly, if you win or not, and whatthefines away D, what y? U W? What are you looking to do and what you'ld bemeasured on and what you B measured against? You don't know if you're wilding,that's so so annoying! That's! Oh my God! That's like extremely painful imean! For me, it was when I wasgetting into Amikne. Nobody told me IM EA lot of badears because you know it's long sale cycles and thenits lawpurience timeto money, and even if you have a good year, I mean Goodeer, a GoodyaBusio, advise n so on. You might not earn mine in that year, which is Great Onis food right...

...who needs food Um, but let ma get backto. Let's say: Let's, let's start with the example of you have a team, that'sused to winning ' sorry ti example, so whell Tam Thatsused to winning and have a bad month. You know quarter whatever. How do youtalk to those people? Because that's a big dip in self esteem, if, if or there's a o there's a coupleof things so first of Omoi don't understand that it was theyare foult that they are winning orlosing it could bet. The blame game show Hou approach the conversation toactually show case that if theyre w are nowaay well, yo discuss the numbers. I guess that'sall thes. If the numbers show plan in plain viewand plainside love. This is what hat needs to be done, this, what you havebeen doing- and this is not happening- this ne H- I show- was clear tip thething is I don't believe anybody should be? Anybody should be a prick to theirteams. At any point, I I fundamentally don't believe that you should be aprick if you have in a bad month, and you come in this lizer and you keeptalking Shit and you keep pushing people down. Why I do this where he resolt? Why no get the Pakat here? If Yo Ki, do that?There's! No, I believe again, I might be wrong. I believe that you will noget.Anything of your theme is going forward and Thef Welostrustin you they willlose like confidence. They do all like. You would not be their leader for long. Do you tell? How do you start? Theconversation is that Whas, the problem...

...oryes. Basically the conversationshould start agains again obviousthy, I'm just talking from my perspective.In my opinion, this doesn't have to be. You know, Gospel, but EI start with like no opening the questions bprobingto see what the problem was and if there was anything that was donedifferently by them in this month, vrother months, even though I knowbecause I' listened to those calls and I' I've already done my research bt,it's very different when you hear from their perspective, so I would love tohear how they think whet they see what k ow what's going on and then, if, ifit youn there's just semantical asemantical answers, oh, but somethingsomething a something something then you know is like look, let's get itreal here and let's have a car high conversation. Heart conversations arereally tough to have, especially in the culture here. I don'tthink people are actually used to them. Yeah Sure Aso, like the openw with I already did my ork. I listened to theconversation. No, no! No! I personally don't I peslly, don't because then then what it does. If you show yourcards right away, even though they know, but you have to say it Ake. If Ou showyour cards right away, whatdoes it mean it just means that youyouuldbelisitdifferent responses from theook. I know already am the this s. This vive thatwill be created your anoital and then you will step down from being theirleader to be their superior only by Tilo rank and that's not great, becauseif they don't believe in you don't believe what you're saying ruingforward. That makes all the difference in the world, but how about collected,coversations and individual, as you...

...have to you have to you, have to haveone o once and you have to have collective calls when you, when youhave hard conversations about you know how you're doing it a month or aquarter. I personally believe everything should be transparent, Iamone of those dods that just talks to people again. I think so anybody that I'vebeen having these CANTATO poluce Omme, this o e, always full of homself. Just let me know missing something butUm. I I want to have everything ourlies of everybody can see Wbut, I'm talking about everybody canbe on the same page and everything is transsparent or within a team like ifsomeone's doing great the oold in Shou know. If someone is doing shit, thewhole team should know it outside of the Dash Pot that you cansee and all that stuff, but you can also there's also, but this is a thingI just dely think we neglect as leaders is what are people going, theirpersonal lives that can affect performance, and generally we neglect doing that in this remote period. Youknow you know working from home and whatnot, and you have to have personalconversations with people when you have one at wons. It doesn't have to be justpure business, yeah and also Ocain C cedation is, who knows you know, maybe maybe the man performance of the team.You have like maybesime individual problems that you can see exactly.That's WHYR. You have to have personal conversations, it's very hard to distinguish now:business and personal 'cause. We spend half Awar Day at least awake day withthe people that we work with. You know and Um, so turn you a winning team, so he caget back on track. So tointheing team is first I'll. Have a hol conversationo what's going on? What are the problems but oo? You have to be very,...

...very transparent about it and set thetonge right if you're laughing through the whole conversation a being like ormaking something approprite inappropriate comments that will not gowell. It's on the leadership to convey the messaging to be crystal clear so that your teams understand what yousay in that they buy in what you're saying, but them knowing that you willhave their back even if it's a shit month or a quarter or whatever. Well,you have to you have hi. It's another thing like the Sheit pours down: It'slike you have to Ciler back. The thing islike, even though w you know the Shit keep you know asrolling down as they say and as I same it, it rolls down. The the brunt willbe taken by a leatership team and I the lisure team is you know, I'm going t there and say good enough: They will stop the majority of that Shit pouringfurther down and just topped the team to to get themto a better place. But if you ave a manager like you sin,this is shit. Your Shit you're now doing t right. This is all bad. Hismakes no sense what you guys doing. You know what look for another job veryfast, because you don't want to work for people like that, and you will notbe happy coming to work every day, working with that person and then, assoon as the month comes yknow you w next month, you guys come good there.One he's going to patch you on the back, get out of there like you, just likejump out like run run as fast as you can. I know it's hard depending on, butyou you can. You know, look for interviews or whatever but run as fastas you can. Okay, so Haro Hart hard conversation,Lati, yes, Yo, aveto being tauht Wi,...

...transparent, and then you know, how doyou go fort basically going forwd? Is that theyhave to understand? Everybody has to understand ing O yourself. What are thewood causes of the problem and what are you doing to fix it like?If you have a festering wound, you're, not addressingit, you're gotto cut yourarm off or a leg off. You can't have stuff festering or you can ya, you haveto be clearly defined. whate needs to get done and how iis done for everybody to be at the same pageand n everybody does, everybody wins sure Si. So I guess it's a lot of outreflecting the figures, understanding understanding ar the accounts different.What are the problems? Maybe many people need more training to you knowto selve into you, know: bigger teams, different teams or something like that. There is a lot of things that coming toplay really and we ESO manage by data and doesn't mean like O. Do let mecheck the datame. Hey stuck ITN, get back to you, guys again ill e ret back to personalconversations. You have to have those with your team. You can you can't beseparated. You can't be a different plane from your team. I just can because at the end of the day, thosepeople don't just work, for you know the money m now some of them do butmean t they will work for the people that lead them. They will go above andbeyond for the company for the value for trying to make a change. It's liver, a government work great. Ifwe com in I'm off my shit in t thirty two seconds ago. I'm sorry, I can'thelp you but um. It's? U It! It ties into the buildingthe culture yeah. It's it's a contur...

...thing. T stems for culture generally, but I'll be I'llbe I'll, be completely.You know, I probably don't say this enough or I don't think I said I thatwhy I do. I don't have no idea anymore, but I know every person and their dog outthere will say oihave the best teem ever best people ever this is whatever,but I would legid I would ligit the teams that I work with Il legit have noproblem, put Pu tem Tototo with anybody else, ilegit wouldn't Ka. I seegavivication here, maybe maybe maybe bu AEGIT. Wouldn't it's not even because you knwhen people when people getbought in it's a whole different ball game. Evenif someone is not good enough, they will outwark the other person N. Ithink other people don't work as hard by no means Jus it's. This is a a core of it is the confidence in thepeople that they will execute. So how about Tas did don't know how Ilooks like that's a great that's, a great that's, a great topic and for theteams that don't know h how to win. If Yeah, when you look at it, I mean it'sactually leader so think, Atis defining what the win is about it Esen. It isand is 't a thing. Everybody everybody started off, notknowing F there, winning, I think I know I did so. I'm notsure, if I sayeverybody II, would just use my surroundings and I just going togeneralize everybody Ei. I come from different business but yeah when westarted yeah. Obviously, if you're into sports, like Iwas, it's very clearlydefined what it win es,...

...but so this is probably the worst thing Icould have said everybody, but let' just neglect that. But if youdon't, if the team that you're used to is not you dot doesn't know what Millonis or like it just braing you you're bringing them up like training themhiring them. You have to make sure that they understand what the big PATR is,but yet to understand. It set the goals right for them and set small winds, very small winds, so they fee so theyget used to winning. For example, if you have a you know, I have a firstteam of his DRS, whatever notsn't really matter, whichever team like itdoesn't have to be Salas Co, be anything sit, some very, very easily achievablegoals that people will be fatherly. Po of him. Hey Do thirty dials a day, heypost, seven things a day, hey whatever, and people will feel when you get whenyou you know, go over that stable, like small lins, you have a bigger one.Everything will sound a lot morea lot easier than he was three months ago after they find the smallest winds sosuper quickly, because it keeps you driven, you nopropord doing the thingevery day and how about like this mid term, like yearlago yeah, I mean worth, let's say, developed Enwo. If,if they're not e, they don't know how they're winning or, if they're winningthey it has to be visible for every team aste there has to be anunderstanding of what a win is. Clearly you have to set your kpis you have to,and you have to. You have t give them some cureresult o something that theyare going to be like measured against whatever that may be like when I was W, I was a PO athlete.He was very simple, scorline brother...

...shows, if you want or you lost O, I mean like th. That's it it's verysimple so that those capieyes are easiy. Tofine pants. You won as a team, easilysquore Ibot, exactly it's very simple, but the teams ICONSTA leadership or to define these and get people usedto winning it's a mentality, shift F, Yo Wanto happen over Nihtbut Yol ask tohave to develop that bease. It's not it's really that easy and the thing is,you know what happens when you're not used to winning there's a lot offingerpointing the toxic environment, iscreated Y. AH sure that that's t ecommon thing I mean for these kind of teams. I Wase toblame. If somebodyis, even if in enterten at's not doing well and Souad,is doing a bit better, you know he doesn't feel in. He doesn't fwhat whata FUC are. You doing do yeah or di that andthat Isis tedeadword that! Well, sorry, I tigwess a Bo. No so you know I mean is sounds very cliche, but itends up being with the leadership team. If you allow people to be toxic, if youallow your culture to be, you know all that, then you know change your leadership changeregealiership. But this is a thing if, if, if the leadership is broken at thevery top get out of there, you get out of thereyeahwe Ma. Just please get out of there. You will help. It will help you.Longterm Short, erm pain for a long term gain sure. So we got a little bit into S D,R, developing Agass, yeah ASIS. The Teo is Suh, it's it's all about thementality and mindset of the people...

...that you work with, and the people thatget brought in in teams because, as the AR development is, I think it's crucial and hiw. You treatpeople and theyr fining goals and the finding winds and t finding all sortsof things it a mind set. It's not easy to. You know, be betold no gazillion times over and over sure Ge. Think wee. Gitto have a wholeother episod of by we should we should, as the are devolpment S, I think issuper interesting topping generally, I think that's about it or around thisepisode. 'cause Jorico just told me, Shit, th, hell up dut int you talkingtoo much yeah kindof. Don't core te pretend to drinkthe beer he left in further away from the Besk, although you did do a whole lot oftalking about, I couldn't extend. Unfortunately, I fotute AF firch, Idon't even know anymore, but anyway, things Gospetw then appreciate yourtime. subsubscribe on all these platforms, I forget to say that we have we'r like spotify Botcas, theapple o whatever, but yeah. Also just o Mor thing. Please lets know what youguys think if you get a chance 'cause, we havelike a million comments every week, a just I caste, through them thousand colors gosfer time. Thank you appreciate guysby.

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